Last updated: September 28, 2026

Included with: Core Care Network | Extended Care Network

Works on: iOS | Android | Web

How to use Vault

1. Click More from the Neela home screen. Tap Vault in the navigation to see your document library

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2. Upload a document or photo. Tap the Add button to upload a file from your phone, take a photo of a physical document, or select something from your camera roll so it gets stored right away. PDFs, images, and text files are supported.


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3. Give it a name so it's easy to find. Add a short label, like "Blood test results, April" or "Insurance card," so you can find it quickly without opening every file to figure out what it is.

Choose whether to share it with Neela. You can decide whether Neela should reference this document when answering your questions or keep it stored privately for your eyes only, and you can change this setting at any time.

Pull it up whenever you need it. Tap any document in the Vault to open it, and if you've shared it with Neela, you can also ask her questions about it directly in Chat without needing to read through the whole thing yourself.

Using Vault on web 

app.ai.neelacares.com

1. Navigate to your Neela home page: Tap Vault in the navigation to see your document library

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2. Upload a document or photo. Tap the Upload button to upload a file from your computer. PDFs, images, and text files are supported.

vault upload

3. Name the file so it's easy to find. Add a short label so you can find it quickly.

4. Choose whether to share it with Neela. You can decide whether Neela should reference this document when answering your questions or keep it stored privately for your eyes only. You can change this setting at any time.

5. Pull it up whenever you need it. Tap any document in the Vault to open it, and if you've shared it with Neela, you can also ask her questions about it directly in Chat without needing to read through the whole thing yourself.

Helpful Tips

 

Start with the documents you use the most

 

Things like insurance cards, medication lists, and your loved one's most recent lab results are great first uploads because you'll reach for them again and again.

Take a photo right after an appointment

 

If the doctor hands you a printed summary or instruction sheet, snap a photo of it on the spot so it goes straight into the Vault before it gets misplaced.

 

Your documents are private and secure

 

Everything in the Vault is encrypted and only visible to you, so you can store sensitive records with confidence.