Explore Neela's Features

Just ask Neela

"Can you add my dad's cardiology appointment on June 15th at 2 pm with Dr. Patel?"

"Add my own follow-up appointment with my dermatologist."

Neela will:

• Create the appointment and link it to the right provider
• Set a reminder so it doesn't get missed

How to use Chat

Open the Chat tab in Neela. From the home screen, select the person in your care network you want to chat about, and tap Chat in the navigation to open your conversation with Neela, which is always ready and waiting for you.

Type or speak your update: Just say what's on your mind in plain language, like, "Mom seemed more tired than usual today" or "I want to ask the doctor about her new medication at the next visit." You can type it out or tap the microphone to speak instead.

Ask Neela a question. If something comes up and you're not sure what it means, just ask Neela directly, and she'll help you understand it without sending you down a rabbit hole of search results.

Let Neela organize it for you. Everything you share gets saved and syncs between the web app and the mobile app so you never have to worry about losing information.

Come back to it before the next appointment. Before your next doctor visit, ask Neela to summarize everything, so you can walk in feeling prepared and confident that nothing important was forgotten.

A few helpful tips

• There's no wrong way to say it. Neela understands natural, everyday language, so you never need to use medical terms or format things in a special way.

• Use it like a running log. The more you share day to day, the easier it becomes to notice patterns and spot changes that might be worth mentioning to a doctor.

• You can use it hands-free. If your hands are full or you are on the go, just tap the microphone and speak your update out loud while you are walking to the car or finishing an errand.

Just ask Neela

"Add my dad's cardiology appointment on June 15th at 2 pm with Dr. Patel."

"Add my daughter's pediatrician visit next Tuesday at 4 p.m."

Neela will

• Create the appointment and link it to the right provider
• Set a reminder so it doesn't get missed

How to use Calendar

Open the Calendar tab. Tap Calendar in the navigation to see your upcoming appointments and a view of what's scheduled for the days and weeks ahead.

Add an appointment through Chat. You can ask Neela to add an appointment for you right from the Chat screen by saying something like "Add a cardiology appointment on Thursday at 2 pm," and she'll take care of the rest.

Or add it manually from the Calendar. Tap the Add button in the Calendar tab to enter the appointment details yourself, including the date, time, provider name, and any notes you want to remember

Review upcoming appointments before each visit. Tap any appointment to see its details and any notes you saved, and if you want to prepare questions ahead of time, just head over to Chat and ask Neela to help you get ready

A few helpful tips

• Add appointments as soon as they're scheduled. It only takes a moment to tell Neela about a new appointment right after you book it, and future you will be glad you did when the reminder shows up later.

• Include the provider's name and location. Adding a few extra details when you create the appointment makes it much easier to find directions, make calls, or brief a family member who's stepping in to help.

• Use the notes field to jot down what to bring. If the doctor asked you to bring a list of medications or a referral form, add a quick note to the appointment so you see it before you leave the house.

Just ask Neela

"Dad seemed more confused than usual today and wasn't eating much. Log the change."

"I've had more headaches than usual this week. Log it for me."

Neela will

• Log a timestamped note with those observations
• Flag it as potentially worth mentioning at the next appointment

How to use Notes

Open the Notes tab in Neela. Tap Notes in the navigation to see all of your saved notes listed in order, with the most recent ones at the top, so you can find things quickly.

Tap the button to add a new note: Tap New Note, and a blank note will open up where you can type whatever is on your mind, as long or as short as you need it to be.

Write what you want to remember. This could be something like "Dad seemed more confused than usual this afternoon" or "Remember to ask about the new blood pressure reading at the next visit," or I've noticed I'm sleeping worse this week." There's no right or wrong way to phrase it.

Ask Neela to summarize your notes before the next appointment. Head over to Chat and ask Neela to pull together anything important from your recent notes before a visit. Notes are a great way to notice patterns or changes that have been building up gradually, since small details that seemed minor on their own can tell an important story together when you look at them as a whole.

A few helpful tips

• Write it down the moment you notice it. Even if it feels like a small thing, capturing it right away means you won't have to rely on memory when you're trying to give the doctor a clear picture weeks later.

• Notes are great for tracking mood and behavior. Things like changes in sleep, appetite, energy, or mood are exactly the kind of observations that are easy to forget but really valuable to share with a care team over time. 
  
  
• Think of Notes as your healthcare coordination journal. Over time, your notes build a running picture of your loved one'sday-to-day experience that you can look back on, share with family, or bring to medical appointments when you need to explain what's been going on.
   

How to use Scribe

Open the Neela app and go to Scribe. From the main screen, tap the Scribe button in the navigation, and you'll land on the recording screen, ready to go.

Tap the button to start listening. When the appointment or conversation begins, tap Start Recording, and Neela will start listening in the background while you stay focused on the conversation.

Stop when the conversation ends. When you're done, tap Stop and Neela will process the recording and put together a summary for you in just a moment.

Review your summary. Neela creates a clear, organized summary with key instructions, medication changes, follow-ups, and next steps so everything you need to remember is right there in one place.

Find it again anytime. Your summaries are saved automatically so you can go back and read them before the next appointment or share them with a family member who is also helping with care. Click on the 3 dots, select "past conversations", and see your voice history.

A few helpful tips

• Keep your phone close. Scribe works best when the phone is nearby so it can hear the conversation clearly and capture everything that matters.

• You're always in control. Neela only listens when you tap Start, so nothing is recorded unless you choose to use Scribe.

• Use it outside of doctor visits, too. Scribe works great for any important conversation, like a call with a specialist, a care planning meeting, or a chat with a pharmacist.

Just ask Neela

"Remind me to call the insurance company about the prior authorization before Friday."

Neela will

• Create the task with the due date
• Add it to your task list so it stays visible until done

How to use Tasks

Open the Tasks tab. Tap Tasks in the navigation to see your current task list, with open items at the top and completed ones below so you always know what still needs attention.

Add a new task: Tap Add Task and type in what needs to be done, whether it's a quick errand like "pick up prescription" or a bigger follow-up like "call Dr. Chen's office about the referral."

Assign it to someone if needed. If you have a family member or someone else helping with care, you can assign the task to them directly so everyone knows who is responsible for what without a flurry of texts.

Check things off as you go. Tap the checkbox next to a task to mark it complete, and it will move to the bottom of your list so you can see your progress and focus on what's still open.

Review your list regularly. A quick look at your task list at the start or end of each day helps you stay on top of care coordination responsibilities without needing to keep a mental running tab of everything at once.

A few helpful tips

• Add tasks right after appointments. Doctor visits often end with a list of follow-ups, so it's worth taking two minutes to add them to Neela before you leave the office while they're still fresh.

• Use tasks for the small stuff too. Things like "ask about parking validation" or "bring the insurance card" are easy to forget but just as worth capturing as bigger to-dos.

• Assigning tasks is a great way to share the load. If you have siblings, a partner, or anyone else involved in care, Tasks makes it easy to divide responsibilities and keep everyone on the same page without extra coordination.

How to use Vault

Go to the Vault in your Neela app. Tap Vault in the navigation to see your document library

Upload a document or photo. Tap the Add button to upload a file from your phone, take a photo of a physical document, or select something from your camera roll so it gets stored right away. PDFs, images, and text files are supported.

Give it a name so it's easy to find. Add a short label, like "Blood test results, April" or "Insurance card," so you can find it quickly without opening every file to figure out what it is.

Choose whether to share it with Neela. You can decide whether Neela should reference this document when answering your questions or keep it stored privately for your eyes only, and you can change this setting at any time.

Pull it up whenever you need it. Tap any document in the Vault to open it, and if you've shared it with Neela, you can also ask her questions about it directly in Chat without needing to read through the whole thing yourself.

A few helpful tips

• Start with the documents you use most often. Things like insurance cards, medication lists, and your loved one's most recent lab results are great first uploads because you'll reach for them again and again.

• Take a photo right after an appointment. If the doctor hands you a printed summary or instruction sheet, snap a photo of it on the spot so it goes straight into the Vault before it gets misplaced.

• Your documents are private and secure. Everything in the Vault is encrypted and only visible to you, so you can store sensitive records with confidence.

Step by step

1. Tap People in the navigation
2. Select the care recipient you want to share
3. Tap Invite and enter the person's email address
4. Set their access level and send the invite

Just ask Neela

"Mom just started taking Metformin 500 mg twice a day. Add that to her medications."

"I just started taking gabapentin twice a day. Add that to my medications."

Neela will

• Add the medication with the correct dosage and schedule
• Flag any potential interactions with existing medications

or do it yourself

Step by step

1. Tap Medications in the navigation
2. Tap + to add a new medication
3. Take or upload an image of the medication or enter the name, dosage, frequency, and prescribing doctor
4. Save to add it to the list

Step by step

1. Tap Providers in the navigation
2. Tap + to add a new provider
3. Enter their name, specialty, practice, and contact details
4. Link them to the relevant care recipient and save

Step by step

1. Tap Integrations in the navigation
2. Choose the service you want to connect
3. Follow the authorization prompts to grant access
4. Confirm your sync settings and save