Last updated: September 28, 2026

Chat With Neela

Included with: Core Care Network | Extended Care Network

Works on: iOS | Android | Web

Using Chat on mobile 

iOS & Android

1. Open the Chat in Neela. From Neela's home screen, select the person in your care network you want to chat about, and tap Chat in the navigation to open your conversation with Neela. 
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2. Type or speak your update: Just say what's on your mind like, "remind me to ask about mom's new medication at her next visit" or "I've been having more frequent headaches. Remind me to call my doctor tomorrow."

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3. Ask Neela a question. If something comes up and you're not sure what it means, just ask Neela directly. Instead of going down a rabbit hole of search results, Neela will provide you with an answer or a next step. 

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Neela will organize it for you. Neela syncs between mobile and web, so all your chats are saved and will show up the next time you log in on any device. 

Using Chat on web 

app.ai.neelacares.com

1. Open the Chat tab in Neela. From the home screen, select the person in your care network you want to chat about, and tap Chat in the navigation to open your conversation with Neela, which is always ready and waiting for you.

Neela chat on web

2. Type your update: Just say what's on your mind in plain language, like, "Mom seemed more tired than usual today" or "I want to ask the doctor about her new medication at the next visit."

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3. Ask Neela a question. If something comes up and you're not sure what it means, just ask Neela directly, and she'll help you understand it without sending you down a rabbit hole of search results. 

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Let Neela organize it for you. Everything you share gets saved and syncs between the web app and the mobile app so you never have to worry about losing information.

Come back to it before the next appointment. Before your next doctor visit, ask Neela to summarize everything, so you can walk in feeling prepared and confident that nothing important was forgotten. 

Helpful Tips

 

There's no right or wrong way

 

Talk to Neela like you would a friend. Ask her things you might search online or ask ChatGPT. She will answer your questions, but in the context of your or your loved one's profile.

Use it like a running log

 

Don't be afraid to chat too much. The more you share every day, the easier it becomes to notice patterns and spot changes in your health.

Review your chats

 

One way to ensure you never forget what you wanted to follow up on at your next appointment is to chat with Neela and ask her to summarize your recent activity so you walk in prepared and confident that you won't forget to ask anything.