The Neela Vault

Personalized care starts with understanding your loved one

The Neela Vault is where Neela learns about your loved one so it can give guidance that’s actually relevant to their life, health, and needs. It’s a secure, private space where you can store important information about your loved one and use it to receive more personalized, thoughtful support.

Instead of generic advice, Neela uses what’s in the Vault to tailor guidance to your specific caregiving situation.

Why the Vault exists

Caring for a loved one means keeping track of a lot of information:

Medical conditions and diagnoses
Medications and treatment plans
Preferences, routines, and history
Notes from appointments and conversations

That information is often scattered across portals, notebooks, emails, and memory. The Vault brings it together in one place, so you don’t have to hold everything in your head.

More importantly, it allows Neela to understand the full picture, not just isolated questions.

What you can store in the Vault

The Vault is designed to capture the details that matter most for caregiving, including:

Health conditions and medical history
Medications, symptoms, and changes over time
Care preferences and daily routines
Important context you want Neela to remember

You control what information you add and can update it at any time as things change.

How the Vault powers personalized guidance

Neela doesn’t just store information. It uses it to adapt its responses and recommendations to your loved one’s unique situation.

For example:

If your loved one has a specific condition, Neela can tailor guidance to that condition
If a medication is added or changed, Neela can adjust related advice
If you mention a concern that connects to something already in the Vault, Neela can respond with context in mind

This means less repetition, fewer generic answers, and support that feels more informed and human.

Built for caregivers, not clinicians

The Neela Vault is designed for families and caregivers, not as a replacement for clinician-facing portals like MyChart. You can upload and store medical documents and records so Neela can better understand your loved one and provide more personalized guidance, without trying to replicate the tools used by healthcare providers.

It focuses on:

Practical caregiving context
Everyday decisions and concerns
Information you actually need when supporting a loved one

You don’t need to use clinical language or know what’s “important.” Neela helps make sense of the information over time.

Privacy, security, and control

We know that storing personal health information comes with real concerns. The Vault was built with privacy and trust as core principles.

Here’s what that means in practice:

Your data belongs to you
Information in the Vault is not sold or shared
Access is restricted and protected using industry-standard security practices
You can edit or delete information at any time

Neela uses the information in the Vault only to support you and your loved one. Nothing else.

Transparency matters, especially in caregiving. The Vault is designed to earn your trust, not assume it.

How the Vault is different from other tools

Unlike traditional patient portals or note-taking apps, the Vault is not just a place to store information.

It’s designed to:

Reduce the mental load of caregiving
Help Neela remember context so you don’t have to repeat yourself
Turn information into more relevant guidance and support

The goal is not more data, but better understanding.

How to Use the Vault (Mobile)

The Vault is your secure place to store medical records, lab results, and important health documents right inside Neela.

Step 1: Open the Vault
From your dashboard, tap the Vault tile to view all your uploaded documents in one place.

Step 2: Add a new document
Tap the + button in the bottom corner of the screen.
From here, you can choose to upload:

A file from your device or cloud storage (like iCloud Drive, Google Drive, or Dropbox)
A photo from your camera roll

(The exact options may vary slightly depending on your device.)

Step 3: Upload and process
Once you select your file or photo, Neela will begin uploading it securely.
You’ll see a “Processing” status while the file is being added.

Step 4: Get confirmation
When your upload is complete, you’ll receive a notification letting you know your document is ready. Your file will then appear in your Vault list.

Managing your files

Tap a document to view or open it
Use the menu on each file to take additional actions
Delete documents anytime to keep your Vault organized

Common questions about the Neela Vault

Is my information private?
Yes. The Vault is private by default, and your information is protected and controlled by you.

Can anyone else see what I add to the Vault?
No. Only you and those you explicitly choose to share with can access it.

Do I have to add medical information to use Neela?
No. You decide what to include. The more context you provide, the more personalized Neela’s guidance can be, but the choice is always yours.

What happens if I stop using Neela?
You retain control of your information and can remove it at any time.

Is this a replacement for medical advice?
No. The Vault helps Neela provide better caregiving support, not medical diagnoses or treatment decisions.

Get started

Start building a clearer picture of your loved one. Caregiving is complex, emotional, and deeply personal. The Neela Vault exists to support that reality by helping Neela understand your loved one as more than a list of symptoms.

When Neela understands your loved one better, it can support you better.