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Chat with Neela
Ongoing support, right when you need it
Chat with Neela is an AI assistant built for family caregivers. Unlike a generic chatbot, Neela knows your loved one's medical records, remembers your past conversations, and connects information across appointments, medications, and tasks. Ask a question at 11pm or right after a confusing visit. Neela responds with context, not guesswork.
This isn't a chatbot. It's an ongoing relationship built around you and your loved one.
Who Neela Chat is built for
New and expectant parents. "Baby's been fussy since this morning. Could it be a reaction to the new formula?" Ask Neela. She has the pediatric records.
Spouses and partners. "His new medication is making him dizzy. Is that normal or do we need to call the doctor?" Ask Neela. She has the medication list.
Parents managing a child's care. Specialist visits, therapy, developmental questions. Ask Neela what to watch for and what to bring to the next appointment.
Adult children caring for aging parents. "Mom seems more tired than usual. Should I be worried?" Get a thoughtful, context-aware answer at 11pm without waiting for an appointment.
Siblings coordinating from a distance. Couldn't make this week's appointment? Ask Neela what was discussed and what to follow up on. She has the Scribe summary.
Why Chat exists
Caregivers are constantly juggling information: medical records, appointment notes, daily changes, questions they forgot to ask, and tasks they need to remember later.
Most tools are reactive or transactional. You search. You read. You forget. You repeat.
Chat exists so you always have someone to turn to. Neela remembers what matters, connects the dots across everything you’ve shared, and helps you move forward with clarity instead of guesswork.
What you can do with Chat
You can talk to Neela the same way you would talk to someone who knows the full picture.
With Chat, you can:
- Ask questions about symptoms, medications, or care plans
- Talk through concerns after appointments
- Get help understanding medical information in context
- Add tasks or calendar events just by asking
- Check in anytime, on mobile or web
There’s no “right” way to use Chat. You can ask quick questions or have longer conversations. Neela meets you where you are.
Can I ask Neela medical questions about my loved one?
Yes. Neela helps family caregivers understand medical information in context, but she doesn't replace clinicians. You can ask things like "What does this lab result mean?" or "Are these two medications safe to take together?" or "What questions should I bring to next week's appointment?" Because Neela has access to records you've added to your Vault and summaries from Scribe, her answers are personalized to your loved one's situation, not generic.
How does Neela learn about my loved one?
Neela learns about your loved one through everything you share with her: conversations in Chat, medical records uploaded to the Vault, appointment summaries from Scribe, and tasks or calendar events you've created. The more context she has, the more useful her answers become.
- Your conversations
- Uploaded medical records in the Vault
- Scribe summaries from appointments
- Tasks and calendar events you’ve created
Because everything lives in one place, Neela doesn’t just answer isolated questions. She responds with awareness of your situation and history.
How is Neela different from ChatGPT?
ChatGPT is a general-purpose AI. Neela is built specifically for family caregivers. The difference shows up in three ways.
First, context. Neela references your loved one's medical records, appointment summaries, and care notes when she answers. ChatGPT starts every conversation from scratch.
Second, memory. Neela remembers what you've shared across sessions, so you don't have to re-explain. ChatGPT typically forgets between conversations.
Third, action. Neela can add tasks and calendar events directly when you ask. ChatGPT can only suggest them.
Neela isn't a replacement for clinicians, but she is a replacement for the patchwork of notebooks, group texts, and tabs you're using right now.
Can I use Neela on the web?
Yes. Neela works on both the mobile app and the web app at app.ai.neelacares.com, with the same full experience on either one. Your Vault records, tasks, calendar, and past conversations are all there, whichever you open. The one exception is Scribe, which records appointments through your phone's microphone, so it lives on mobile. Chat, records, and everything else work the same on your computer or your phone.
How to Chat with Neela
Chat works the same way on mobile and web. Open whichever is in front of you.
Step 1: Open Chat. Tap the Chat tile on mobile, or select Chat from the menu on the web app at app.ai.neelacares.com.
Step 2: Start talking. Ask a question, share an update, or talk through a concern. There's no script.
Step 3: Let Neela help. Neela responds using everything she knows to give you relevant, thoughtful support.
Step 4: Take action if needed. Ask Neela to add tasks, schedule appointments, or help you plan next steps.
Common questions about chatting with Neela
Is Neela a chatbot?
No. Neela is an AI assistant designed to learn from your conversations and your loved one's care context over time. Unlike traditional chatbots that respond to one-off questions, Neela remembers what you've shared and connects information across records, appointments, and tasks.
How is Neela different from ChatGPT?
ChatGPT is a general-purpose AI. Neela is built for family caregivers. She references your loved one's medical records, remembers past conversations across sessions, and can take action by adding tasks or calendar events when you ask. ChatGPT starts every conversation from scratch and can only suggest actions, not take them.
Does Neela remember our previous conversations?
Yes. Neela uses previous chats, uploaded records, and Scribe summaries to provide more personalized support over time. The more context you share, the more useful her answers become.
Can I ask Neela medical questions about my loved one?
Yes. Neela helps you understand medical information in context, things like lab results, medication interactions, or what questions to bring to your next appointment. She doesn't replace clinicians, but she helps you feel more informed and prepared when those conversations matter.
Can Neela manage tasks and calendar events for me?
Yes. Just ask. Neela can add tasks like "follow up with Dr. Patel about the blood pressure medication" or schedule appointments directly to your calendar.
Is Chat with Neela private and secure?
Yes. Conversations are private and secure. Information you share is used to support you, not sold or shared with third parties. You stay in control of what's saved and referenced.
Can I use Neela on the web?
Yes. Neela runs on both the mobile app and the web app at app.ai.neelacares.com, with the same full experience on both. Chat, Vault records, tasks, and calendar all work either place. Scribe is mobile-only, since it records through your phone's microphone.
Get started
You can start chatting with Neela on your phone or your computer. Open the mobile app or the web app at app.ai.neelacares.com, tap into Chat, and ask whatever's on your mind. Neela responds with your full context in view: records, appointments, tasks, and past conversations.
However you start, Neela is ready to help you make sense of caregiving, anytime you need it.