Chat with Neela

Ongoing support, right when you need it

Caregiving doesn’t happen on a schedule. Questions come up late at night. Concerns surface after appointments. Small details stack up until they feel overwhelming.

With Chat, you’re not starting over every time. You’re continuing a conversation with Neela, an agent who gets to know you, learns from your experiences, and helps you make sense of caregiving as it unfolds.

This isn’t a chatbot. It’s an ongoing relationship built around you and your loved one.

Why Chat exists

Caregivers are constantly juggling information: medical records, appointment notes, daily changes, questions they forgot to ask, and tasks they need to remember later.

Most tools are reactive or transactional. You search. You read. You forget. You repeat.

Chat exists so you always have someone to turn to. Neela remembers what matters, connects the dots across everything you’ve shared, and helps you move forward with clarity instead of guesswork.

What you can do with Chat

You can talk to Neela the same way you would talk to someone who knows the full picture.

With Chat, you can:

• Ask questions about symptoms, medications, or care plans
• Talk through concerns after appointments
• Get help understanding medical information in context
• Add tasks or calendar events just by asking
• Check in anytime, from anywhere in the mobile app

There’s no “right” way to use Chat. You can ask quick questions or have longer conversations. Neela meets you where you are.

How Neela uses conversation for personalized support

Neela learns through conversation.

She remembers past chats, notices patterns over time, and uses what she knows to give you more relevant answers. She connects information across:

• Your conversations
• Uploaded medical records in the Vault
• Scribe summaries from appointments
• Tasks and calendar events you’ve created

Because everything lives in one place, Neela doesn’t just answer isolated questions. She responds with awareness of your situation and history.

Built for caregivers, not a generic chatbot

Chat isn’t designed to sound impressive. It’s designed to be helpful.

Neela is built for real caregiving moments:

• When you’re unsure what a doctor meant
• When something changes and you’re not sure if it matters
• When you need to remember, plan, or act later

She supports decision-making and organization, but she doesn’t replace clinicians or loved ones. Instead, she helps you feel more informed and prepared when those conversations matter most.